Hello and thank you for calling, do you know the extension of the person you're trying to reach
How can I help you sir
I'm sorry to hear that sir. One moment please
I'm sorry, I don't know what you mean
I'm afraid I don't know how to answer that sir
That's quite alright
I'm about to go on break, would you like to talk about it
I'm not really suppose to use this line for personal calls
Even still, leaving a soul in pain is a grievance worse than breaking the company policy